Refund and Returns Policy

In English

At Greenland Marketing Company, we strive to ensure customer satisfaction with every purchase. If you're not completely satisfied with your order, please refer to our return and refund policy below.

Returns

1. Eligibility for Returns:

Products must be returned within 7 days of the purchase date.

Items must be unused, in their original packaging, and in the same condition as when received.

Certain items, such as perishable goods (e.g., food, groceries), cannot be returned unless they are damaged or defective upon receipt.

2. Return Process:

To initiate a return, please contact our customer service team with your order details and the reason for the return.

Upon approval, we will provide you with the return address and further instructions.

You are responsible for covering any shipping costs related to the return, though the return is due to a defective or incorrect product.

Refunds

1. Eligibility for Refunds:

Refunds are issued for items that are returned in accordance with the return policy.

If the item is found to be damaged, used, or altered, a refund may not be processed.

2. Refund Process:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days and will be applied to your original method of payment.

If a refund is delayed, please check with your bank or payment provider, as processing times may vary.

Exchanges

Defective or incorrect products may be exchanged for the same item within 7 days of receiving the order.

Contact customer service for exchange instructions. Shipping costs for exchanges of defective items will be covered by us.

Non-Refundable Items

Perishable items such as groceries, food products, or any item that is personalized or customized for you.

Sale or clearance items cannot be refunded.

Contact Us

For any issues or questions regarding returns and refunds, please contact us:

Phone: 01791-402303
Phone: 01712-594393

Email: contact@greenlandmarketingcompany.com
support@greenlandmarketing.company

Address: Bottola Bazar, Bhakurta, Savar, Dhaka 1313, Bangladesh